I just wanted to write to tell you how happy I am with the result of lifting my pool deck.
From my initial call to yourself, then Kyle coming out to give me a quote to Bill completing the work - all of you have been so helpful and professional and a total pleasure to work with and the results are amazing - Better than I even expected!
Mary - you were so friendly and efficient and kept me informed of my appointment with Kyle
Kyle - was great to me produced a very detailed quote that was handed to me at the end of the appointment with no pressure to sign.
Kyle answered all of my questions and even had knowledge of applying the leveling polyurethane injection as he had worked with the installation team.
It was fun to swap travel stories as well.
Bill called to let me know when he would arrive, was very polite and quickly got to work - explaining what he would be doing.
Within minutes small holes were drilled and leveling polyurethane injection applied and the first slab leveled the second shortly followed, cracks were ground out and filled and then made to disappear - holes were filled and I was asked if I was happy - which I was amazed how well the slabs leveled out
Bill then went around cleaning up and you would think the slabs had never failed.
Bill, I hope you enjoyed the British beer when you finally get home!
Thank you all so much!
Graeme B. of Ajax, ON
Tuesday, September 8th